Frequently Asked Questions
How do I find my shade?+
Take our 60-second shade quiz. It walks through your undertone and depth and matches you to one of our shades — that match is then applied automatically to every product you add, including upsells, so you never have to re-select a shade.
What if my shade isn't right?+
Email support@vktrcosmetics.com with your order number and we'll help you get the right match, including a free exchange if needed.
What's in the Ageless Beauty Program?+
It's Anthony Pazos's step-by-step video course on the application techniques he uses on his celebrity clients. It's included as a 14-day free trial with every order, and you can cancel anytime before the trial ends with no charge. Manage it anytime from your account page.
How long does shipping take?+
Orders ship within 1-2 business days and typically arrive within 5-7 business days. Orders of $88 or more ship free.
What's your return policy?+
See our full Shipping + Returns page for details on returns and exchanges.
Is VKTR tested on animals?+
No. VKTR is cruelty-free.
How do I contact you?+
Visit our Contact page or email support@vktrcosmetics.com directly.